Serenity Organic Latex Mattress

Delivery to UK Mainland takes 2-3 weeks

• Delivery is fulfilled on a 2-person premium home service and carried out by our partners, Pinnacle Storage Solutions or Empire Delivery Company 

Delivery to Scotland and Highlands will take 3-4 weeks

• Delivery to Scotland and Highlands is completed by Executive Home Delivery company on 2 person premium home service 

Delivery process 

• We will ship the mattress with our appointed delivery carrier, who will contact you directly to book in a delivery date 
• The carrier will email or text/call you to propose a date for delivery. If accepted by you, they will then proceed with the relevant arrangements. You will be notified whether delivery will be in the morning or in the afternoon
• The courier will either send a text message or email the night before the delivery to confirm delivery the following day, and to provide a 3 hour delivery window
• The 2 Man crew will call you when enroute to reconfirm their anticipated time of arrival 
• Delivery is executed in a professional and timely manner 
• The crew will take the mattress to your room of choice, unpack, and place it on the bed for you, the box and all packaging will be uplifted upon departure 

Standard delivery with DPD can be arranged for single size orders, delivery is faster and will take 4-5 days

Unless time is of the essence, we strongly advise our customers to opt for a 2 man delivery of single size mattresses

• Standard courier deliveries are carried out by DPD Local on one man service to the front door of the building only. You may ask the driver to take the box up to your property, however, this cannot be guaranteed, as it rests with driver's discretion to do it
• Once the mattress is shipped, you will receive an automatic dispatch email notification with tracking details 
• Subsequently, DPD will send you an email and text notification on delivery date with one hour time slot for delivery 
• If you prefer the mattress to be delivered to a room of your choice you need to opt for two man delivery. Please note that larger mattress sizes are heavy and require two men for handling. 

Old mattress disposal 

• We offer old mattress disposal, you need to choose 2 man delivery option and add disposal service at the checkout, the charge is £60 per piece 
• The old mattress will be collected when the new one is delivered. This service is available only if you choose the two man delivery option at the checkout. Your old mattress is then responsibly recycled here in the UK by a specialist recycling centre 

Delivery dates and timeframes are not guaranteed, therefore we advise against letting go of your old mattress before the delivery of your new one

Delivery outside the UK is available upon request and will incur delivery charges. Please contact us for further details HERE 

Our 100% Organic and natural Dunlop latex is sourced from Sri Lanka. The Organic latex is certified to GOLS standards (Global Organic Latex Standards), proving that the raw material is obtained from organically grown rubber tree plantations. It is a sustainable process, and each mattress has a sticker with unique product number, and can be traced. Our Organic mattresses are hypoallergenic, anti-dust mite and anti-asthmatic.

The 100% natural Organic latex is a truly green and environmentally friendly product. I.e., people, who prefer the organic living as a lifestyle, are drawn towards the organic products.

Yes, we use only 100% Organic and natural latex, the mattress does not contain any chemicals or synthetic materials. Organic Dunlop latex is halogen, metal and chemical free. 

No, mattresses made entirely of natural or organic latex do not release any gases. Organic latex mattresses may have a mild natural rubber scent initially, when they come out of our factory, but it dissipates within a few days. 

Yes, the Serenity Organic Latex Mattress is hypoallergenic and resistant to dust mites and other common allergens, making it an excellent choice for those with allergies or sensitivities.

Latex is naturally breathable and self-ventilating material and does not cause overheating. It is constructed with millions of interconnected air bubbles that allow instant air circulation and keep the mattress fresh and cool all night long. Latex is not a heat sensitive product and does not react to body temperature. We recommend using natural cotton bed sheets and duvets to create a pleasant microclimate in your bed. The mattress will promote comfort, rejuvenation, and deep restful sleep.

• The Organic cover is made with 100% Organic wool and 100% Organic cotton, a very high thread count. The textiles are GOTS certified (Global Organic Textile Standards). The wool material is attached to the natural cotton backing
• Wool natural fibres create heat as they absorb moisture and then create a cooling action as the moisture is wicked away. The qualities of wool are designed to keep you cool in the summer and warm in the winter. The ability of wool to regulate your temperature whilst sleeping means that your sleep temperature is naturally regulating throughout the night

According to UK law, all mattresses must comply with certain fire safety standards, it is a legal requirement all mattresses to be made fire retardant. We choose to employ natural graphite instead of toxic chemicals. We use natural graphite, a mineral derived from the Mother Nature, as the only natural fire retardant additive in the mattress. The graphite has fire retardant properties, and when mixed with latex, it acts as a fire barrier.

We use water based natural latex glue Simalfa 325, which is solvent and chemical free. The adhesive has Green Guard Gold Certification, and conforms to the many changing environmental regulations, proven as completely harmless. The adhesive SIMALFA® 325 does not contain any substances or raw materials from animal products and, therefore, it is vegan.

The choice of firmness depends on your body weight, sleeping positions, the bed base you use, and your personal preference.

• Soft mattresses are suitable for children and very light people weighing up to 9st / 57kg, and who enjoy sinking into the bed
• Medium mattresses are suitable for people with body weight up to 14st / 90kg
• Firm comfort level is recommended for heavier people as they need denser support to keep their spine aligned
• Side sleepers prefer medium mattresses as they enable the shoulders and hips to sink deeper
• Front and back sleepers find firmer mattresses more comfortable as they keep the back and spine in the correct position during sleep

The bed base is very important, the same mattress will feel firmer on a solid top divan, and softer on a sprung slatted base, for example

The Serenity Organic Latex Mattress can be used with any durable and high-quality bed platform that provides adequate support, such as a solid top divan, a sprung edge divan, a slatted base, or a sprung slatted base. The mattress is compatible with Adjustable beds. However, it is essential to ensure that the gaps between the slats measure between 2 and 3 inches wide (5cm to 7.5cm). Using the mattress on a bed with a greater gap could cause damage and invalidate your guarantee. Also, please do not use the mattress on the floor, as the lack of ventilation may lead to mould and mildew buildup, which will revoke your guarantee.

Latex Sense reserves the right to refuse warranty repair or replacement if a new mattress becomes damaged due to being used on a bed base with inadequate slat gaps, a second-hand bed foundation with insufficient support, or if it is in an unsanitary condition.

Yes, organic latex mattresses are renowned for their longevity and its expected lifespan is 15 to 20 years, or even longer with a proper care. They often outlast many other types of mattresses. Latex is a natural material with high elasticity, and is also extremely durable. It always bounces back to its initial size and shape after long lasting deformations, and keeps the consistent feel across its lifespan. 

Sustainable construction techniques and materials are used to build the entire mattress. You may sleep soundly knowing that our mattresses are environmentally friendly and green. We are committed to creating eco-friendly latex mattresses without the memory foam's adverse environmental impacts.

All latex mattresses have a break-in period, which is usually 30 days. Thus, why many companies offer in-home sleep trial, which is intended to give customers opportunity to adjust and fully evaluate the properties of their mattress. The exact amount of time it takes to adapt and get used to a new mattress depends on the type of mattress, and how different your new mattress is from your old one. As breaking-in period is significantly important, we strongly encourage customers to refrain from exchanging their mattress before the initial 30 days are over.

Every new mattress feels different and your body needs some time to adjust and get used to the new feel. It is normal for the mattress to feel a bit strange, and not as comfortable in the beginning, but the longer you sleep on it the better you will experience its benefits.

That is why we offer free home trial, with free exchanges, and free returns, for UK mainland customers

• The initial home trial period is 50 days, counted from the same day the mattress is delivered to you
• If you find the mattress uncomfortable, we can exchange it with something more suitable, or you can return it straightaway
• If you decide to exercise your right to exchange, you can try the replacement mattress for further 50 days and can still return it for a full refund, if it proved unsatisfactory

The Serenity Organic Latex Mattress comes with 15 years manufacturer's guarantee against faults in materials and poor workmanship (including sagging). The warranty covers any visible indentations of more than 2cm deep.

• We require to see a copy of the original sales receipt as proof of your purchase
• Our product guarantee covers repair or replacement of the original mattress, i.e. if the product is declared faulty, we will not issue a refund, but will repair or replace the product accordingly
• Following a replacement or repair, the guarantee will remain valid from the date of the original purchase
• The guarantee is valid form the date of the original purchase, it is for your benefit as the original purchaser only, and is not transferable to any other person
• If you sell or transfer your product, the subsequent owner accepts the product “as is” and has no rights to claim under the guarantee
• In the event of a dispute, Latex Sense may request product inspection by an impartial third party, such as ISM Networks (Furniture Services), before agreeing to undergo repairs or replacements. ISM Networks are reputable service providers and experts. The inspections are carried out by highly skilled technicians and include an assessment of the mattress and bed base

A tear in the fabric, which can be caused by an accidental damage such as the fabric catching some sharp object, will not invoke the warranty as this is not a manufacturing fault or defect, and therefore is NOT covered by the guarantee.

Latex Sense reserves the right to refuse warranty repair or replacement if a new mattress becomes damaged due to being used on a bed base with inadequate slat gaps, a second-hand bed foundation with insufficient support, or if it is in an unsanitary condition.

Latex Sense reserves the right to supply an equivalent alternative, in the instance where the mattress in question has been discontinued and is not repairable. 

Clause 22  outlines our company's product warranty terms in full detail. 

Finance information

Latex Sense acts as a credit intermediary and offers credit products from KLARNA. Credit is provided, subject to age and status.

We can offer interest-free credit for purchases made through our website where the total amount of the products is over £400.

Will I qualify for credit?

Credit applications will be considered for individuals who meet the following criteria:

• You are over 18 years of age.
• You are a permanent UK resident and able to provide a 3-year address history.
• You are in employment or retired and receive a gross annual income of at least £10,000.
• You have a good credit history.
• You have a debit or credit card.

Applications are also welcome from retired individuals.
Meeting the criteria does not guarantee acceptance. If your application is accepted, the deposit must be paid by credit or debit card. Please note that you may be requested to provide proof of identity after your application has been approved and your deposit has been paid.

How do I pay using finance?

If you would like to take advantage of one of our finance packages, simply put the desired product in your basket and proceed to checkout.

Once you have filled in your delivery information, you will be given the option of paying via finance. At this point, you will be directed to the KLARNA website, where your finance request will be processed, and if accepted, your order will be passed on to Latex Sense for dispatch.

Is a deposit required?

A deposit is required on all orders. You can choose a deposit amount of 10%, 20%, or 50% of the total price of the products you’d like to purchase.

How are my monthly payments made?

Your monthly repayments will be taken via direct debit from your chosen bank account.

Can I pay off my loan early?

Yes, please contact KLARNA directly at 0333 321 6080 in order to make additional payments. Please note that interest rates will be adjusted accordingly.

An example of a purchase with credit is shown HERE

See Clause 15 for details on Klarna's credit and repayment provisions