Delivery Information

Delivery Process and Third-Party Courier Delivery Timeframes

All our mattresses are hand-made to order here in the UK by our skilled team. Delivery will normally take place within the timeframes estimated on the order acknowledgement; however, this is only an estimate, and time shall not be the essence of any order. 

Latex Coir and Latex Dual Coir Mattresses cannot be compacted or rolled and are delivered flat and in a full-size box due to the nature of the coconut coir fibre; therefore, they are explicitly handled by a two-man delivery crew.

Bespoke products are tailor-made to customer requirements, so delivery will take longer to complete. 

Some deliveries to Scotland, Northern Ireland, and other postcodes may occasionally take longer due to the logistics of supply.  

All goods are delivered FREE of charge to the UK mainland, Scotland, and Northern Ireland. Deliveries to remote areas and postcodes may incur a surcharge; please contact our customer service for more details HERE 

Delivery to the UK mainland takes 2–3 weeks.

• Delivery is fulfilled on a 2-person premium home service and carried out by our partner, Empire Delivery Company

Delivery to Scotland and the Highlands will take 3–4 weeks. 

• Delivery to Scotland and the Highlands is completed by the Executive Home Delivery Company on a 2-person premium home service

Delivery process 

• We will ship the mattress with our appointed delivery carrier, who will contact you directly to book a delivery date

• The carrier will email, text, or call you to propose a date for delivery. If accepted by you, they will then proceed with the relevant arrangements. You will be notified whether delivery will be in the morning or in the afternoon

• The courier will either send a text message or email the night before the delivery to confirm delivery the following day and provide a 3-hour delivery window

• The 2-man crew will call you when en route to confirm their anticipated time of arrival

• The crew will take the mattress to your room of choice, unpack it, and place it on the bed for you. The box and all packaging will be lifted upon departure

• Delivery is executed in a professional and timely manner

Standard delivery with DPD can be arranged for single-size orders; delivery is faster and will take 4-5 days. Unless time is of the essence, we strongly advise our customers to opt for a 2-man delivery of single-size mattresses.

• Standard courier deliveries are carried out by DPD Local on a one-man service to the front door of the building only

• You may ask the driver to take the box up to your property; however, this cannot be guaranteed, as it rests with the driver's discretion to do it

• Once the mattress is shipped, you will receive an automatic dispatch email notification with tracking details

• Subsequently, DPD will send you an email and text notification on the delivery date with a one-hour time slot for delivery

• If you prefer the mattress to be delivered to a room of your choice, you need to opt for two-man delivery. Please note that larger mattress sizes are heavy and require two men for handling

Old mattress disposal

We offer old mattress disposal; you need to choose the 2-man delivery option and add disposal service at checkout. The charge is £60 per piece

The old mattress will be collected when the new one is delivered. This service is available only if you choose the two-man delivery option at the checkout. Your old mattress is then responsibly recycled here in the UK by a specialist recycling centre

Delivery dates and timeframes are not guaranteed; therefore, we advise against letting go of your old mattress before the delivery of your new one.

Delivery of toppers and pillows to the UK Mainland and Scotland are fulfilled by DPD; it is a standard one-man service and takes 2-4 days.

• Standard courier deliveries are carried out by DPD Local on a one-man service to the front door of the building only.

• You may ask the driver to take the box up to your property; however, this cannot be guaranteed, as it rests with the driver's discretion to do it

• Once the topper is shipped, you will receive an automatic dispatch email notification with tracking details

• Subsequently, DPD will send you an email and text notification on the delivery date with a one-hour time slot for delivery

• Your order will be dispatched automatically. Use the options on the DPD tracking link to adjust the date or specify instructions if the current date is not convenient.

If you prefer the topper to be delivered to a room of your choice, you need to arrange a two-man delivery; the service is subject to a delivery charge. This service will take between 3 and 4 weeks. Please contact us for quotes here HERE 

Delivery outside the UK is available upon request and will incur delivery charges. Please contact us for further details HERE 

Deliveries take place usually between 8am - 8pm. 

If you have any queries about the delivery of an order, please drop us an email at sales@latexsense.co.uk or make an inquiry HERE

Our company's full Terms and Conditions are expanded and clearly listed below for your reference. Please click and refer if required.