Guide for General Care Instructions for Mattresses and Toppers
The following care instructions are designed to help you maintain the quality and durability of your mattress or topper, ensuring a more comfortable sleep experience. For specific care instructions related to a particular product, please refer to the product listing.
Status of the Goods Upon Delivery
Latex Coir and Latex Coir Dual Comfort Mattresses
These products are delivered flat-packed in a full-size box to maintain their shape and structure.
Other Mattresses and Toppers
These items are vacuum-packed and rolled. This innovative packaging method promotes hygiene, ensures superior product quality, and enhances delivery efficiency. The vacuum-packing process is performed on the day of dispatch, using advanced technology to protect the integrity of the product during transit. As a result, your mattress or topper will arrive in pristine condition.
Storing and Handling Your Mattress or Topper
Storage Advice
We strongly recommend that you do not store your mattress or topper in its rolled and vacuum-sealed state for longer than four weeks. Extended compression can potentially lead to irreversible damage.
Unpacking Instructions:
- Upon delivery, remove the product from its box and place it on top of your existing mattress
- Carefully cut the tape securing the roll, ensuring the polythene bag remains intact.
- Gently unroll the mattress or topper while it is still enclosed in its protective bag.
- To decompress the product, cut the polythene bag near the heat-sealed edge.
- Be cautious not to damage the fabric or cover with your cutting tool.
Preparing Your Mattress or Topper for Use
After unpacking, the product will recover to its full shape and size. Allow up to 12 hours for the mattress or topper to reach its optimal balance. While this is recommended for best results, you may start using the product immediately if desired.
Identifying the Correct Side
The top side of the mattress or topper is marked with a large product sticker. This is the side designed for sleeping. There is no specified head or foot end, allowing you to position the product in any direction for maximum comfort and convenience. Toppers are equipped with secure straps to fasten them to your mattress, preventing movement during use.
Moving and Maintaining Your Mattress or Topper
Handling with Care
Avoid bending, folding, or excessively stressing the edges and corners to protect the foam fillings and overall structure.
Rotation and Turning
Some mattresses and all toppers are two-sided, meaning they can be flipped over and rotated from head to toe on a monthly basis. This practice ensures even wear and prolongs the product's lifespan. One-sided mattresses should be rotated from head to toe every month but should not be flipped.
Prohibited Activities
Refrain from allowing children to jump on the mattress or topper, as this can cause structural damage and void the warranty. Avoid sitting on the edges for extended periods, as this may lead to stress on the structure and compromise its durability.
Cleaning Instructions
Protective Measures
We highly recommend using a premium-quality, waterproof mattress protector to keep your mattress or topper clean and dry at all times.
Non-Washable Covers
The cover of your mattress or topper is not washable. It features a zip intended solely for use during the manufacturing process. Removal of the cover for washing is done at your own risk, and any resulting damage or shrinkage will not be covered by the warranty.
Routine Cleaning
Use a vacuum cleaner to gently clean the cover, including its underside, to remove dust and debris.
Spot Cleaning
In the event of spills, use a damp cloth to blot the affected area.
For liquids that penetrate deeper layers:
- Unzip the top panel of the cover and allow the latex core to air dry naturally.
- Ensure the product is completely dry before reuse.
Avoid the Following Cleaning Methods
Avoid the use of detergents, chemical cleaners, or abrasive substances, as these can degrade the materials and compromise the product’s quality.
By adhering to these comprehensive care guidelines, you can extend the lifespan of your mattress or topper, ensuring consistent comfort and support night after night.