Superdeluxe Dunlop Latex Pillow - deep profile

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The colour, texture, pinholes and edging of the real product may appear different.

Latex Sense Superdeluxe Dunlop Latex Pillow - deep profile

Item: 59.5

The Latex Sense Superdeluxe Dunlop Latex Pillow has a traditional shape and deep profile. It is made with 100% natural Dunlop latex, which naturally improves air circulation and reduces humidity buildup. The pillow provides superior support and pressure relief for your head and shoulders. It has anti-allergenic, anti-dust mite, and anti-bacterial properties. It offers medium-soft support and is recommended for side-sleepers or for people who prefer deep-profile pillows. Size: 70cm long, 40cm wide, and 16cm high.

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(H)16cm x (W)40cm x (L)70cm
£70.00 inc VAT
(£58.33 ex VAT)

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Latex Sense Superdeluxe Dunlop Latex Pillow - deep profile
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FAST AND FREE DELIVERY

Pillows are delivered on One-Man Standard Service with DPD and Evri to the UK mainland and Scotland; it takes 2-3 days

Delivery to remote postcodes may take a little longer

EXCHANGE AND RETURN POLICY 

You can return or exchange a pillow within 30 days, provided it's unused and in its original packaging. Unsealed pillows are exempt from the statutory cooling-off period, except for manufacturing faults.

5-YEAR GUARANTEE

The Latex Sense Superdeluxe Dunlop Latex Pillow comes with a 5-year guarantee against defects in materials and visible indentations of more than 2cm.

Product Description

Our Latex Sense Super Deluxe Latex Pillow is best suited for side sleepers or for people who prefer deep-profile pillows. It is made with 100% natural latex extracted fro...More +

Our Latex Sense Super Deluxe Latex Pillow is best suited for side sleepers or for people who prefer deep-profile pillows. It is made with 100% natural latex extracted from the rubber trees using the environmentally friendly Dunlop process. The pillow provides a luxurious feel by gently conforming to your head and neck contours while providing a naturally resilient and healthy sleep environment. Latex is naturally anti-microbial and resistant to mould, mildew, and dust mites. This deep-profile pillow is uniquely resilient, plush, and comfortable. Latex is breathable; it keeps you cool and dry and provides a soothing and relaxing sleep surface. Our pillows are constructed with a live cell structure, which means that thousands of specially designed cells are continuously working to support you throughout the night. The result is that you wake up feeling recharged and energised. Its deep-profile design supports the head and neck and fills the loft between the shoulder and neck lines correctly. The pillow is finished with a super soft cotton cover and fits all standard pillow cases.

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More about this product...

Latex Sense Superdeluxe Dunlop Latex Pillow - deep profile Feature

The Superdeluxe Latex Pillow works best for side sleepers or for people who prefer deep-profile pillows. It is made with natural latex extracted from the rubber trees using the environmentally friendly Dunlop process. The pillow provides a luxurious feel by gently conforming to your head and neck contours while providing a naturally resilient and healthy sleep environment. Latex is naturally anti-microbial and resistant to mould, mildew, and dust mites. This deep-profile pillow is uniquely resilient, plush, and comfortable. Latex is breathable; it keeps you cool and dry and provides a soothing and relaxing sleep surface. This pillow never needs fluffing!

Latex Sense Superdeluxe Dunlop Latex Pillow - deep profile Feature

Our pillows have a live cell structure, which means that thousands of specifically engineered cells are always working to support you throughout the night. As a result, you wake up feeling refreshed and energised. The Superdeluxe Latex Pillow also has a one-of-a-kind pin-hole design and an open cell structure for improved air circulation. Its deep-profile design provides head and neck support and contours to accommodate side sleepers. The cushion has a wonderfully soft cotton cover that fits all standard pillow cases.

Reviews
By Lee on 3rd January 2024
"Comfy pillow. I don't think it was quite as deep as stated, and it's quite squashy so flattens with use."
Star Rating 4
By Nicola Christianson on 27th December 2023
"Very, very good pillows. Supportive and soft at the same time. I literally can not sleep with any other kind of pillow."
Star Rating 5
By Lynne on 13th September 2023
"They sent me the wrong pillow and as i had opend it before i had realised it was not returnable the labeling was not clear enough "
Star Rating 1
By HYAM SHAH on 7th September 2023
"best pillow out there for side sleepers who run hot"
Star Rating 5
By Anna Encheva on 7th September 2023
"Very comfortable. I love it."
Star Rating 5
By Kelly on 9th August 2023
"Excellent quality. Good purchase and value."
Star Rating 4
By Kiran on 10th July 2023
"These are the best pillows ever! They are so comfy, never lose their bounce and last for years. We will never use any other pillows again."
Star Rating 5
By Vimal on 16th June 2023
"Supportive to the neck. Very comfortable. Restful sleep. Temperature of pillow is balanced."
Star Rating 5
By Caroline Carse on 13th June 2023
"The pillowcase was 16cm NOT the pillow. It does not give me the support that my old Dunlop one did. Was disappointed. I have sewn the pillowcase to try and make the pillow plumper. Not what I expected. Could not return it as you could only do that if you kept the polythene cover on and no way was I going to do that. "
Star Rating 4
By Ruth Rumsby on 8th June 2023
"I was hoping to replace my old latext pillow of many years, and this product was advertised as firm. As it turns out it is rather soft, medium at most, and I have not been able to use it as hoped."
Star Rating 3
By Poonam Lord on 13th May 2023
"It’s an amazing product I don’t have pain in my neck anymore and my fiancé. Highly recommend it. "
Star Rating 5
By Lewis on 26th April 2023
"Best pillow on the market "
Star Rating 5
By Michael Styles on 15th April 2023
"I can recommend the pillows , I find them so comfortable, I have tried a number of pillows but these are the best. The pillows remain “plumbed”although the night and they’re not as hot as memory Foam "
Star Rating 5
By Jacqueline Thomas on 1st December 2022
"Fabulous pillows "
Star Rating 5
By Landon on 26th October 2022
"I had issues with the smell initially and later with the texture when my sensitivity to textures was briefly heightened during illness."
Star Rating 3
By Stephen Daly on 24th October 2022
"Incrediblly comfortable yet offers great support. Would definitely reccomend."
Star Rating 5
By Denise Chapman on 20th July 2022
"Nice to look at awful to sleep on. Squashes down and goes hard"
Star Rating 1
By Marlene Shiels on 13th July 2022
"A little hard to begin with but sleeping extremely well would buy again"
Star Rating 5
By Rita Perry on 12th July 2022
"These latex pillows are very good quality and good value for money."
Star Rating 5
By Bernice Solomon on 7th July 2022
"Great product... I couldn't live without my beloved Dunlop Latex Pillow! I was introduced to these when I was a child with terrible Hay Fever... I'm nearly 70 now and wouldn't be without one."
Star Rating 5
By Juice on 5th July 2022
"Very bouncy keeps u warm in winter "
Star Rating 5
By 4 Parkstone Way Wheatley Hills on 9th June 2022
"Great pillow very comfortable and supportive. Would definitely recommend and I will buy again."
Star Rating 5
By 4 Parkstone Way Wheatley Hills on 21st April 2022
"Pillow so comfortable I would definitely purchase another."
Star Rating 5
By customer on 27th March 2022
"Does not recover on its own as claimed Have to pump it every morning to get it back to shape"
Star Rating 3
By Margaret Haughton on 27th March 2022
"Extremely comfortable pillow which compliments my latex mattress perfectly, never slept better. Keeps its bouncy full shape and doesn’t go hard and flat like other pillows. Highly recommended. "
Star Rating 5
By Catherine on 14th March 2022
"Fantastic pillow! Everything a latex pillow should be. "
Star Rating 5
By Mrs. Christine Elaine Bulut on 14th December 2021
"Nice pillow"
Star Rating 4
By Irene Backhouse on 14th December 2021
"Very comfortable and supports the head and neck well"
Star Rating 5
By Derrick on 30th October 2021
"Absolutely brilliant thanks "
Star Rating 5
By Mark Cooper on 30th October 2021
"Very disappointing was expecting a pillow similar to the old dunlopillow, this was supposed to be the deepest and was thin and very soft "
Star Rating 1
By N Simmonds on 23rd October 2021
"Best buy and very comfortable "
Star Rating 5
By Deborah King on 23rd October 2021
"I have neck problems and this pillow has been excellent "
Star Rating 5
By LS6 on 13th July 2021
"Good quality pillows."
Star Rating 5
By Lucy D. on 6th July 2021
"Having had a Dunlopillo for absolutely years I finally needed to get a replacement as the latex was starting to crumble. I am a bit disappointed to find that the replacement deep profile pillow that I purchased is a lot slimmer than my old one. It has taken quite a while to get used to it. Having said that, now that I have, I do like that it is a bit softer and is definately lighter than my old one. It would be good though to have a deeper one available too as there is very little difference between the standard and the deep profile pillow."
Star Rating 3
By Beth Hughes on 22nd June 2021
"This is a hard to find pillow so I was delighted to find it at Latex Sense. It is such a comfortable pillow and I love it!"
Star Rating 5
By Helen on 14th June 2021
"Best Pillow Ever"
Star Rating 5
By Hajnal V on 7th May 2021
"Thanks to this pillow my aching neck is forgotten."
Star Rating 5
By Bernadette Boorer on 26th March 2021
"Very comfortable. The second one I have bought. "
Star Rating 5
By Mr Wells on 26th March 2021
"We are very pleased with the Latex Sense Pillows, excellent item and very comfortable. Order action and delivery first class "
Star Rating 5
By Anne Wells on 22nd March 2021
"These were bought as a gift for my daughter who had previously slept on mine. She didn’t think they were as deep or supportive as mine but with another pillow they were still extremely comfortable."
Star Rating 3
By Annecwaller on 5th March 2021
"Excellent product"
Star Rating 5
By Barbara Harpwood on 5th March 2021
"I Love this pillow .Would definitely buy again."
Star Rating 5
By RD on 5th March 2021
"Very comfortable pillow, bouncy and supportive, perfect if you sleep both on your side and on your back."
Star Rating 5
By Vivien Scaife on 4th March 2021
"Found this pillow very firm with not much give in the foam. I've actually stopped using it as I was getting neck and shoulder pains. "
Star Rating 1
By Chris on 25th February 2021
"Gosh I bought this months ago before Christmas. We have bought three so far. Latex is expensive but well worth it for a good night's sleep. Sold as Dunlopillow but labelled Latex Sense, with a Dunlop tab! But it was genuine latex and loved the first ones so bought this one for our daughter who was glad to have latex one again.."
Star Rating 5
By Maria GODOY MORTE on 9th February 2021
"Very comfortable and you can choose your size."
Star Rating 5
By Beth Hughes on 22nd January 2021
"This pillow is really comfortable and I am very happy with it."
Star Rating 5
By Patricia Fallows on 31st December 2020
"Brilliant quality"
Star Rating 5
By elizabeth phillips on 23rd December 2020
"Best pillow I have ever had, really comfortable. "
Star Rating 5
By Andrew Elliot on 7th December 2020
"Good product"
Star Rating 5
By Linda on 20th November 2020
"Get this pillow you will not be disappointed trust me the best ever pillow for the perfect nights sleep ????"
Star Rating 5
By dorothy ford on 19th November 2020
"great night's sleep with this pillow"
Star Rating 5
By Daniel Wallace on 2nd November 2020
"Great pillow for sleeping on my side."
Star Rating 5
By Janet Taylor on 30th October 2020
"Comfortable , relaxing nights sleep "
Star Rating 5
By ace instructor on 23rd October 2020
"not as hard as a memory foam pillow will last for years, my previous one lasted for 30 years!"
Star Rating 5
By Mr Brian SPURDEN on 20th October 2020
"I was expecting pillows at least as good as what was made at Dunlopillo where I used to work before it closed down as the one's I had had for passed 30 yrs had started to deteriorating and as the ones I had where Super comfort ones thought I would get similar. On arrival noticed they were thicker than the once we made and had ordered 4 of them that made them to big to sleep on two and found they are harder than again my original"
Star Rating 3
By Maxine Dunn on 19th October 2020
"Great! Highly recommend."
Star Rating 5
By Carole Hayward on 19th October 2020
"My Husband is sleeping very well on this pillow , he has a neck problem but the pillow seems to help him sleep better ."
Star Rating 5
By Sue B on 21st May 2020
"Lovely pillows with good quality zip of covers. Very pleased with purchase"
Star Rating 5
By Ian Sanders on 30th April 2020
"Good pillow, gives nice even support and a good night's sleep."
Star Rating 5
By Mrs B - Highlands on 17th March 2020
"The pillow was great to begin with but I now find it quite hard and uncomfortable. Have had to go back to my old softer pillow. "
Star Rating 2
By Lorna Weeks on 16th March 2020
"My son finds pillow extremely comfortable."
Star Rating 5
By bismuth11 on 4th December 2019
"Bought the latex pillow to alleviate my neck ache and it really helped. No more sagging pillows and due to the weight it stayed in place all night."
Star Rating 5
By Leslie on 1st November 2019
"Not quite sure yet!"
Star Rating 4
By Anne Feggans on 10th October 2019
"Not nearly as good as the original Dunlopillo I've bought for years n years. "
Star Rating 3
By Raymond bate on 10th October 2019
"Brilliant pillows"
Star Rating 5
By Ray Dickerson on 5th September 2019
"I am very pleased with my purchase - the pillow provides the support that I need."
Star Rating 5
By HI on 4th September 2019
"Perfect supporting pillow with good bounce."
Star Rating 5
By B Perry on 1st September 2019
"Love these pillows I wouldn't use any other so comfortable "
Star Rating 5
By Patricia Sanderson on 12th July 2019
"Highly delighted and highly recommend "
Star Rating 5
By Nancy on 9th July 2019
"These pillows are smaller than average. Dont fit the normal pillowcases could be bigger"
Star Rating 5
By Elise on 8th July 2019
"Not as soft as the last Dunlopillo I had, so I’m unsure whether this is the genuine article, or whether Dunlopollo has changed its manufacture. It smelled very chemically early on, but that soon dissipated. Still reasonably comfortable, though."
Star Rating 4
By Mrs. White on 6th July 2019
"These pillows are the best I’ve ever had. I’ve tried so many different types i.e. memory foam, overfilled, feather etc, to combat neck pain resulting in headaches and back discomfort. Since having these pillows my aches have significantly improved. Ive had them for a few months now and the pillows have kept their shape perfectly. Although they cost more than others they are definitely worth it. "
Star Rating 5
By Barbara Winkless on 19th June 2019
"A really comfortable pillow. I no longer have problems with my neck."
Star Rating 5
By NAZ on 18th June 2019
"The product is fine and good thing is retains its shape. I did not find them comfortable in the beginning and also felt bit uncomfortable for the first couple of months. But now perhaps due to usage they feel more softer and comfy and have a good night sleep."
Star Rating 3
By Scott Parker on 29th May 2019
"Excellent quality latex pillow"
Star Rating 5
By melody Grobbelaar on 1st May 2019
"Love it. So comfy and supportive"
Star Rating 5
By gary shaw on 26th March 2019
"I purchased the pillow due to an allergy issue and found not only was this much better for my condition but the pillows are really comfy in a strange way. They do feel different to standard down type pillows but once you get use to it the latex, in my opinion, is superior. "
Star Rating 5
By Ana Moll on 14th February 2019
"I LOVE this mattress... probably the best purchase I made in years. My back ache is gone and I have very good sleeps. I only realised I needed to invest in a new mattress when I stayed overnight a a friends house who had a latex mattress... I said to him: you must have the best bed in England! Now I feel we both do!"
Star Rating 5
By kevin on 17th November 2018
"this was purchased a year ago but its great"
Star Rating 5
By Kash. on 19th October 2018
"Really good quality pillows. Highly recommended."
Star Rating 5
By Nicola Skinner on 19th January 2018
"Great pillow, so comfortable and always retains its shape and height. Even after months of use it is the same as it was when new."
Star Rating 5
By Tony Stamper on 19th January 2018
"Love these, cheaper than another brand but quality just as good"
Star Rating 5
By Cathy on 19th December 2017
"Have bought pillows from numerous places - these are the best by far. Will be replacing our guest pillows with these too."
Star Rating 5
Benefits
  • 100% natural Dunlop latex
  • Suitable for side sleepers
  • Maintaining a healthy microclimate
  • Breathable: it keeps you cool and dry and provides a soothing and relaxing sleep surface
  • Excellent ventilation
  • Feel refreshed and energised
  • Unparalleled spine and neck support
  • Improved blood circulation
  • Physical recovery 
  • Durable, highly resilient, always keeps its shape
  • Heathly: hypoallergenic, antibacterial, anti-dustmite
  • Environmentally friendly
  • The Oeko-Tex® Standard 100 certified
  • Guaranteed for 5 years
Specifications
  • The Super Deluxe Dunlop Latex Pillow is 70cm long, 40cm wide, and 16cm high and is designed to fit a standard 70 x 50cm pillow case
  • Made with 100% natural Dunlop latex, it offers medium-soft support
  • Extracted from the Hevea brasiliensis rubber tree
  • Renewable resources
  • No synthetic additives
  • The pillow cover is made with 100% cotton
  • The pillow is designed and manufactured in the European Union
Delivery and Returns

Delivery of pillows to the UK Mainland, Northern Ireland, and Scotland is fulfilled by DPD and Evri, depending on postcode location; it is a standard one-man service and takes 2-3 days. Please note that delivery to Northern Ireland and remote areas could take 4-5 days.

  • Standard courier deliveries are carried out by DPD Local and Evri on a one-man service to the front door of the building only
  • Once the pillow is shipped, you will receive an automatic dispatch email notification with tracking details
  • Subsequently, DPD will send you an email and text notification on the delivery date with a one-hour time slot for delivery
  • Likewise, you can track your UK parcel at the Evri website, Evri | Cheap Parcel Delivery & Courier Service UK. You just need to enter your 16-digit tracking number or your 8-digit calling card number

Delivery outside the UK is available upon request and will incur delivery charges. Please contact us for further details HERE.

Deliveries take place between 8 am and 8 pm.

Exchange and Return Policy

You are entitled to return or exchange a pillow within 30 days, provided the product has not been used, is in the original packaging, and is in a resell-able condition. Email or call us, and we’ll send you a prepaid return label. Just print the label, pop it on the box, and drop it off at any drop-off location.

Due to the intimate nature of pillows, these items are exempt from the statutory cooling-off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of health and hygiene, any pillows that have been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault. If you open or remove the protective bag, you cannot return this product under our returns policy. Your legal rights are unaffected. Please test the pillow for comfort and size with the plastic bag still on. Only remove the bag if you are satisfied and wish to keep the pillow.

All deliveries, returns, and exchanges within the UK Mainland, Northern Ireland, and Scotland are free of charge. Please be aware that any requests for return or exchange must be initiated in written form (via email) or by phone within the 30-day trial period. 

Once the exchange or return has been authorised, it has to be arranged within 14 days of the notice being served. Once the return request has been triggered and authorised, the goods must be collected within 14 days. On satisfactory return of the goods, we will issue a refund of the purchase price.

The 30-day trial policy applies to purchases made outside of the UK. However, customers outside of the UK are responsible for returning or exchanging their products and covering all expenses they will incur.
You should send all returns to:
Yanis Mattresses, Unit 19-20 Hayleys Manor, Upland Road, Epping, CM16 6PQ
If you have any questions about returning an order, please drop us an email at sales@latexsense.co.uk or make an enquiry HERE.

Care instructions

To maintain the quality of the Latex Sense Superdeluxe Dunlop Latex Pillow, please follow these simple but specific instructions:

Air Out: Leave the cushion to get air outside frequently by keeping it in a well-ventilated area. This aids in maintaining the feeling of freshness and the elimination of any odours that may accumulate with age.

Protect from Moisture: Keep the pillow away from direct sunlight and dampness, since prolonged exposure to these factors can deteriorate the latex material.

Use a Pillow Protector: Consider using a pillow protector or an extra pillowcase to protect the pillow from body oils, dust, and other contaminants. Make sure the protector is breathable to allow proper air circulation.

DO NOT USE Washing Machine/Dryer: Do not wash the latex pillow in a washing machine or dry it in a dryer, as this can damage the material. Hand washing or spot cleaning is the recommended method for cleaning. Please do not wash the pillow, as this will damage the foam.

Cleaning Recommendation: Spot clean any stains or spills on the pillow with a moderate detergent and lukewarm water on a regular basis. Harsh chemicals should be avoided, as they can harm the latex material. To remove stains, spot-clean using a cloth that is lightly moistened with mild soap and water. Rinse with a damp cloth. Wipe with a towel and allow the pillow to air-dry before covering it with a pillowcase or protector.

Storage: When not in use, store the pillow in a cool, dry place away from direct sunlight to prevent any potential damage.

Always refer to the manufacturer's care instructions specific to your pillow for the most accurate guidance on maintaining its quality and longevity.

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FAQs
Is the Superdeluxe Dunlop Latex Pillow a Dunlopillo pillow?

No, the Superdeluxe Dunlop Latex Pillow is Latex Sense brand, NOT Dunlopillo brand. Our pillows are made with 100% natural Dunlop latex.

  • Dunlop Latex Process: Dunlop is a method of manufacturing latex foam. This process is used to produce latex foam used in various products, like mattresses and pillows.

  • Dunlopillo Brand: Dunlopillo is a well-known brand that produces mattresses, pillows, and other bedding items. They use Dunlop latex in many of their products, but the brand itself is not synonymous with the manufacturing process.

The misunderstanding often arises when people assume that Dunlop latex is exclusively associated with the Dunlopillo brand. It's important for customers to distinguish between the manufacturing process (Dunlop latex) and the brand name (Dunlopillo) when researching or purchasing latex pillows or other bedding.

What is Dunlop latex?

Dunlop is the original manufacturing process for latex foams. The milk derived from the sap of the rubber tree is vulcanised and baked into foam. It’s naturally obtained from a sustainable source, and it’s more durable than alternatives, leading to a lesser long-term impact on the environment. The process was first invented in 1929, and the method has not changed significantly since then. This technique yields a dense foam that may be customised to a variety of firmness levels. It creates a supportive and durable material for pillows. 

Are 100% Dunlop latex pillows hypoallergenic?

Yes, they are hypoallergenic and resistant to dust mites and other common allergens, making them an excellent choice for those with allergies or sensitivities. 

Does the pillow have a latex smell or any distinguishable odour?

The pillow does not emit any odour. There may be a hint of a natural latex scent initially, but it dissipates quickly. Proper ventilation will help to accelerate the process.

 

How firm is this pillow?

The Latex Sense Superdeluxe Dunlop Latex Pillow offers medium-soft support, providing excellent support for the head and neck. 

Is this pillow suitable for all sleep positions?

The Latex Sense Superdeluxe Dunlop Latex Pillow has a deep profile and is ideal for side sleepers, or for people who prefer deep pillows.

Does the pillow retain heat, or does it sleep cool?

The pillow's luxurious plush feel is due to its unique pin-hole design and open cell structure, which provide enhanced air circulation, making the pillow cooler in the summer and warmer in the winter. The result is that you wake up feeling recharged and energised. Latex has temperature- and moisture-control properties.

Will the pillow fit a standard-size pillowcase?  

The pillow is finished with a super soft cotton zip cover and fills all standard pillow cases. The pillow has dimensions of 70cm long, 40cm wide, and 16cm high and is designed to fit a standard 70 x 50cm pillow case.

Can I wash my Latex Sense Superdeluxe Dunlop Latex Pillow?

Do not wash the latex pillow in a washing machine or dry it in a dryer, as this can damage the latex material. Hand washing or spot cleaning is the recommended method for cleaning. Please do not soak the pillow, as this will damage the foam.

Cleaning Recommendation: Spot clean any stains or spills on the pillow with a moderate detergent and lukewarm water on a regular basis. Harsh chemicals should be avoided, as they can harm the latex material. To remove stains, spot-clean using a cloth that is lightly moistened with mild soap and water. Rinse with a damp cloth. Wipe with a towel and allow the pillow to air-dry before covering it with a pillowcase or protector.

Why do some of the pinholes in latex appear to be imperfect?

The pillow may show some manufacturing imperfections but not deterioration or falling apart of the latex foam. The pillows are made in moulds with metal spikes, and when the pillow is de-moulded, it is possible for small splits to appear where the holes are. This is the nature of the manufacturing process, not a fault or defect with the products. You can rest assured that these small cosmetic imperfections will not affect the performance or longevity of the pillows.

How long do Dunlop latex pillows last? 

With proper care, they can last for many years. Their durability is one of the advantages of using natural latex.

What fire retardant methods do you use to comply with UK Fire regulations?

Our pillows are made of 100% natural Dunlop latex, which is halogen-, metal-, and chemical-free. The latex is FR as per UK fire regulations that need to apply to all bedding. The latex is treated with fire retardants in order to comply with the Furniture and Furnishings Fire Safety Regulations. The treatment is a patented FR surface spray that is free from nasty chemicals such as antimony, bromine, and formaldehyde. The products are tested and certified to the OEKO TEX 100 standard; they do not contain harmful substances and are safe to be used by babies. The fire retardant is suitable for domestic usage, non-harmful, and complies with BS5852 and BS7177.

How long does delivery take?

Delivery of pillows to the UK Mainland, Northern Ireland, and Scotland is fulfilled by DPD and Evri, depending on postcode location; it is a standard one-man service and takes 2-3 days. Please note that delivery to Northern Ireland and remote areas could take 4-5 days.

  • Standard courier deliveries are carried out by DPD Local and Evri on a one-man service to the front door of the building only
  • Once the pillow is shipped, you will receive an automatic dispatch email notification with tracking details
  • Subsequently, DPD will send you an email and text notification on the delivery date with a one-hour time slot for delivery
  • Likewise, you can track your UK parcel at the Evri website, Evri | Cheap Parcel Delivery & Courier Service UK. You just need to enter your 16-digit tracking number or your 8-digit calling card number

Delivery outside the UK is available upon request and will incur delivery charges. Please contact us for further details HERE.

Deliveries take place between 8 am and 8 pm.

Does the pillow come with a home trial?

No, our latex pillows do not come with a trial period and cannot be returned or exchanged once unpacked. 

The pillow packaging has an affixed sticker stating that we are unable to offer a refund on any product once opened, unless the product is faulty. We suggest trying the pillow with the plastic bag still on and only removing the bag if you are satisfied and wish to keep the product.

How does the return and exchange policy work?

You are entitled to return or exchange a pillow within 30 days, provided the product has not been used, is in the original packaging, and is in a resell-able condition. Email or call us, and we’ll send you a prepaid return label. Just print the label, pop it on the box, and drop it off at any drop-off location.

Due to the intimate nature of pillows, these items are exempt from the statutory cooling-off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of health and hygiene, any pillows that have been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault. If you open or remove the protective bag, you cannot return this product under our returns policy. Your legal rights are unaffected. Please test the pillow for comfort and size with the plastic bag still on. Only remove the bag if you are satisfied and wish to keep the pillow.

All deliveries, returns, and exchanges within the UK Mainland, Northern Ireland, and Scotland are free of charge. Please be aware that any requests for return or exchange must be initiated in written form (via email) or by phone within the 30-day trial period. 

Once the exchange or return has been authorised, it has to be arranged within 14 days of the notice being served. Once the return request has been triggered and authorised, the goods must be collected within 14 days. On satisfactory return of the goods, we will issue a refund of the purchase price.

The 30-day trial policy applies to purchases made outside of the UK. However, customers outside of the UK are responsible for returning or exchanging their products and covering all expenses they will incur.
You should send all returns to:
Yanis Mattresses, Unit 19-20 Hayleys Manor, Upland Road, Epping, CM16 6PQ
If you have any questions about returning an order, please drop us an email at sales@latexsense.co.uk or make an enquiry HERE.

How long is the pillow guarantee, and what does it cover?

All pillows are guaranteed against faulty materials and poor workmanship. The guarantee for the Latex Sense Superdeluxe Dunlop Latex Pillow is 5 years.

What is not being covered?

  • Shrinkage of the pillow cover caused by washing or dry cleaning
  • Damage to the pillow caused by hand or machine washing of the pillow core

THE GUARANTEE WILL UNFORTUNATELY CEASE TO APPLY IF THE PILLOW:

  • is found to have been mistreated or damaged
  • has not been maintained in accordance with the care instructions supplied

Following replacement or repair, the guarantee will remain valid from the date of the original purchase.

Is the pillow environmentally friendly?

Yes, 100% Dunlop latex pillows are biodegradable and made from sustainable resources, contributing to their eco-friendly profile.

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